Shop FAQs

Thank you for your interest in our shop featuring high-quality and unique North Carolina products. Here are the answers to a few questions you may have. If you have any further questions after reading this, use the contact form at the end of this page.

Payment

For payment, we accept credit cards via Stripe. You do not need to have an account with Stripe to process your order. All credit card information is handled (and, if applicable, stored) by Stripe. We never see or have direct access to your payment information.

Sales Tax

Sales tax is added to all applicable items. Some applicable addresses do not have sales tax added.

Shipping Costs

Products are processed and shipped by other providers on our behalf. Unfortunately, some items can’t be shipped together, which can result in several shipping charges.

At this time, we do not ship outside of the United States and Canada, and we do not offer expedited shipping.

Returns and Exchanges

Our return policy varies by the item you have ordered.

For our North Carolina Bucket List book, all sales are final. No exceptions.

For clothing, coffee mugs, stickers, and all other items in our shop, all returns/exchanges must be initiated within 30 days of receiving the product.

In all cases, you are responsible for the return shipping to us and the initial shipping charges. Any shipping damage must be reported within 24 hours of receiving the product and include photos showing the damage.

For clothing, returns and exchanges will only be allowed for unworn and unwashed items. 

For all other products, the item must be in unused condition to process a return or exchange.

Please contact us at [email protected] to initiate a return before shipping it back to us. In all cases, refunds and exchanges will only be processed after we receive the item back in the mail.

All refunds will be processed to the credit card used to make the purchase.

Apparel Sizing

There is a sizing chart on the page for each t-shirt and clothing item in our store.

All t-shirts are unisex Bella + Canvas shirts. You can also see their sizing chart here.

For additional questions, please contact us using the form below.